RPH - Questions and Answers

Whats RPH's responsibility?

It is the responsibility of the RPH operator to ensure that the elevator/hoist is installed correctly and can operate safely within the safe working load of the elevator/hoist. RPH reserve the right to refrain from installing the elevator/hoist if it is deemed to be unsafe to do so by our operator. (Don't forget, the weather can affect operations if it is too windy). The RPH operator reserves the right to declare a particular load or item as unsafe to travel on the elevator/hoist.

Whats your responsibility?

RPH cannot be held responsible for any damage incurred to items sent on the elevator unless it is caused by the failure of the elevator itself or negligence on the part of the RPH operator. RPH cannot be held responsible for any consequential damage caused by the loading or off loading of the platform at working level, or on its descent. It is the responsibility of the hirer to ensure the suitability of any balcony or building to support the elevator and that there is a clear and stable area directly below and in line with the window for the elevator to stand and be installed, prior to arrival. It is the responsibility of the hirer to measure and make sure that the items can be safely moved through the access point.

Location and position, is it safe?

Should there be any doubt as to the suitability and required position of the elevator by the potential hirer, RPH can offer a site visit service to discuss the requirement in detail. This is a free of charge service providing the visit can be fitted in around the existing job schedule. Should you have an unusual requirement in this regard however, we will always try and accommodate this. A clear photograph or sketch may assist us in assessing the property. We would point out that as outlined in Elevator Charges section 2.iv) a full charge will be made if upon arrival on site the elevator is not able to be used for the purpose for which it was hired. Therefore we would recommend that a provisional site visit be made if there is any doubt as to the suitability or access for the elevator.

Do you have parking restrictions?

Where the elevator is required to be positioned in areas where there are parking restrictions it is the Hirer's responsibility to arrange for the relevant permission required from the authorities
concerned. The permission may be granted in the form of a dispensation or suspension order, or possibly a partial road closure – depending on the location concerned. It should be taken into account that in some situations the above orders can apply to both sides of a public highway to allow the traffic to flow freely and enable the operation to be carried out safely.

PLEASE NOTE that when booking Parking Suspension our equipment is an elevator on a small truck (transit size) not a crane. We recommend two parking bays - directly below the window or balcony to be suspended. Any penalties incurred by RPH Hire Services as a result of parking arrangements/obligations being neglected will be passed onto the hirer.

We may be delayed!

Whilst every effort is made by RPH to adhere to the requested start time, we cannot be held responsible for delays occasioned by traffic problems, previous job overruns or any circumstances beyond our control.

Who loads, who lifts?

RPH provide the service of the elevator complete with operator. The provision of the labour force to load and off load the elevator is the responsibility of the hirer. If in doubt call us and we will recommend a company. Maximum load of 400kg depending on height.

How do I pay? ... and what happens if I cancel my order?

For customers not holding a credit account with RPH, cleared payment must be received by RPH two working days prior to the operation in order for us to proceed.

Cancellations – The following applies:
i) Cancellation up to 12.00 noon preceding day NO CHARGE. ii) Cancellation after 12.00 noon on preceding day 25% of hire charge is chargeable. iii) Cancellation on same day as scheduled operation before arrival 50% of hire charge is chargeable. iv) Full hire charge applies if upon arrival, elevator cannot be used for the purpose for which it was hired.

PLEASE NOTE, the definition of "hire charge" includes the call out charge.

We regret we cannot accept American Express.


RPH Hire Services . l . Brook Road . l . Redhill . l . Surrey . l . RH1 6DW . l . T: 01737 78 44 44 . l . F: 01737 78 44 47 . l . E: thehoistpeople@rphhire.com